Star Privilege Pacific
Star Privilege Pacific Membership Card
Welcome to Star Privilege Pacific, the membership program which offers members exclusive accommodation and dining benefits in Australia and the Pacific. Call to speak with our Contact Centre by phone at 1300 723 402. We look forward to hearing from you!

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Room reservations
For assistance with room reservations, please contact the Starwood Customer Contact Centre
Australia: 1800 811 829.

Frequently Asked Questions

Members sometimes have questions about the Star Privilege Pacific programme. For your convenience, the following frequently asked questions and answers have been compiled. If you do not find the answer to your question, you may wish to e-mail or phone Star Privilege Pacific. For more details please Contact Us.

  1. Where can I use the membership?

  2. How much does it cost to join the membership?

  3. How do I join the membership?

  4. What does 10% off Flexible Rate and/or Preferred Rate mean?

  5. What other new benefits are available with the improved Star Privilege Pacific programme?

  6. How do I use the Star Privilege Pacific card?

  7. What is the meaning of full published room rates, full regular room rates and rack rates?

  8. What is the meaning of 'subject to space availability', and 'not valid through periods of expected high hotel occupancy' ?

  9. Why can I sometimes access better room rates than the rates available through my accommodation certificates?

  10. What happens if my membership is lost or stolen?

  11. What is the difference between Star Privilege Pacific and Starwood Preferred Guest?

  12. What does membership cost and how does a client arrange payment?

  13. Where is Star Privilege Pacific not valid?

  14. How long is the membership valid?

  15. Can membership of Star Privilege Pacific be cancelled?

  16. How can I be recognized as a Star Privilege Pacific member?

  17. Is the Star Privilege Pacific card a credit card or charge card?

  18. Can the member use both his Star Privilege Pacific and Starwood Preferred Guest (SPG) cards at the same time?

  19. What if there are two members dining at the same table?

  20. Can I enjoy Star Privilege Pacific dining benefits if I only consume beverages?

  21. Where are the dining benefits not valid?

  22. Are the accommodation benefits valid for group bookings?
      
         

1. Where can I use the membership?
The following hotels and resorts accept both the membership card and the dining and accommodation certificates - Click Here.


2. How much does it cost to join the membership?

To find out the joining fee, please complete the Membership Application form or Contact Us.


3. How do I join the membership?

Please complete the Membership Application form. A Star Privilege Pacific representative will contact you at the earliest possible opportunity.


4. What does 10% off Flexible Rate and/or Preferred Rate mean?

You will be entitled to 10% off Flexible Rate and/or Preferred Rate when you book through a Starwood Customer Contact Centre, the Starwood branded website or the hotel directly (applicable only in the participating hotel at time of booking). Please note that 10% off Flexible Rate and/or Preferred Rate is subject to availability - Full Details.


5. What other new benefits are available with the improved Star Privilege Pacific programme?

Additional regional accommodation benefits are also available at selected participating hotels. Participating hotels may also provide 'Special Offers' such as special rates, room packages, upgrades, additional dining benefits and more to enable members to maximize the value of their membership.


6. How do I use the Star Privilege Pacific card?

Dining Reservations: To make a restaurant reservation, please contact the relevant hotel and ask for restaurant reservations. Note, there is no requirement to state that you are a Star Privilege Pacific member. For the contact details of each restaurant please select the desired restaurant under Dining Reservations.

Dining Payment: To avail of the dining benefits, simply present the dining card to the restaurant waiting staff after reviewing the bill/check. The bill/check will be reduced according to the Star Privilege membership discount. Also see Star Privilege Pacific Dining Benefits.


7. What is the meaning of full published room rates, full regular room rates and rack rates?

The full published room rates (full regular room rates or rack rates) are the maximum, published, non-discounted rates.


8. What is the meaning of 'subject to space availability', and 'not valid through periods of expected high hotel occupancy'?

The Star Privilege Pacific accommodation rates are subject to space availability and may not be valid through periods of high hotel occupancy, or where black-out periods may apply during peak seasons. This means that whilst every conceivable effort will be made to honour your request for a room at the Star Privilege Pacific accommodation rate, there will be periods (i.e. peak seasons, holiday periods, special events etc.) when it may not be possible.


9. Why can I sometimes access better room rates than the rates available through my accommodation certificates?
Occasionally (often during low occupancy periods) there will be discounted accommodation rates available which are the same or lower than the rates afforded by your accommodation certificates.  In this event, it may be advisable to use the 10% off Flexible Rate and/or Preferred Rate and save the accommodation certificates for an alternative stay.

Note:  The accommodation certificates and/or rates may not be utilised in conjunction with any discounted room rates, special promotional rates or package rates etc.


10. What happens if my membership is lost or stolen?

If your Star Privilege Pacific membership documents have been lost or stolen please report the incident as soon as possible so that the relevant membership number may be invalidated. Please be aware that lost or stolen memberships certificates cannot be replaced, the replacement of the membership card is not guaranteed.

To report lost or stolen membership document and ascertain if you will receive a replacement, please Contact Us.


11. What is the difference between Star Privilege Pacific and Starwood Preferred Guest?

  • Star Privilege Pacific and Starwood Preferred Guest are different membership programmes offering different benefits.
  • Star Privilege Pacific rewards members with dining and accommodation discounts in participating Starwood Hotels & Resorts in the Pacific region.
  • Starwood Preferred Guest enables members to accumulate Starpoints which can be used for a range of awards (i.e. free nights) in participating Starwood Hotels & Resorts worldwide. For more information, please see: SPG.COM.
  • Although different, the benefits of Star Privilege Pacific and Starwood Preferred Guest work ‘hand in hand’, as such it may be advisable to enrol in both programs.
  • To join Star Privilege Pacific, please Click Here.
  • To join Starwood Preferred Guest, please Click Here.

12. What does the membership cost and how does a client arrange payment?

Members pay an annual subscription fee for their membership. Payment and enrolment will be carried out directly over the phone by one of our professionally trained Star Privilege Pacific consultants and the membership fee will be charged to the client’s credit card. Membership may also be paid by cash and cheque.


13. Where is Star Privilege Pacific not valid?

The Star Privilege Pacific membership card is not valid for room service or for banquets, nor is it accepted in the non-participating outlets.


14. How long is the membership valid?

The membership is valid for 12 months from the date of purchase. The individual expiry date of each membership is embossed on the membership card. One of the new benefits of membership is that members can now use their card as often as they want in their year of membership.


15. Can membership of Star Privilege Pacific be cancelled?

Requests for cancellation of membership by members must be made within seven working days of the date of receipt of the membership card. Such cancellation will not be effective and there will be no refund of the membership fee until all cards and membership materials including all unused vouchers have been returned to the issuing agent.  The membership fee will not be refunded if any membership benefits have been used.  A cancellation fee of US$50 per card/membership will be applied.


16. How can I be recognized as a Star Privilege Pacific member?

A member is recognized when they present their personally embossed Star Privilege Pacific membership card with their signature on the reverse side.


17. Is the Star Privilege Pacific membership card transferable?

The Star Privilege Pacific membership card is not transferable and may not be used for accommodation or for dining by someone other than the member.


18.Can the member use both his Star Privilege Pacific and Starwood Preferred Guest (SPG) cards at the same time?

Yes, the member can use his Star Privilege Pacific card to get his discount, and his SPG card to earn Starpoints on the remaining portion of the bill that is to be paid.
Star Privilege Pacific accommodation rate plans are also eligible to earn Starpoints. So when the member uses his Star Privilege Pacific accommodation benefits, Starpoints will be awarded for eligible charges.


19. What if there are two members dining at the same table?

Only one card per table or party is accepted, so members may dine together whenever they wish, but only one of them can use their card to obtain a benefit on the total food bill.


20. Can I enjoy Star Privilege Pacific dining benefits if I only consume beverages?

The benefit of the membership is that the Star Privilege Pacific member dines free when dining with at least one other person. The discount on beverages in the participating restaurants and bars is 15%.


21. Where are the dining benefits not valid?

The dining benefit may not be available during special events such as Christmas Day, New Year’s Eve etc. Members should check when booking to ensure the dining benefit is available on their preferred dates. The dining benefit is not available for room service, banquets and events held in function rooms.


22. Are the accommodation benefits valid for group bookings?
This offer is limited to a maximum of 9 (nine) rooms, per booking per night; it is not valid for group bookings.
 
 
 
 
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